Path: chuka.playstation.co.uk!news From: "Graham" Newsgroups: scee.yaroze.freetalk.english Subject: Sony's repair policy Date: Fri, 12 Jun 1998 18:19:03 +0100 Organization: PlayStation Net Yaroze (SCEE) Lines: 28 Message-ID: <6lrnsf$s9812@chuka.playstation.co.uk> NNTP-Posting-Host: nmisystems.demon.co.uk X-Newsreader: Microsoft Outlook Express 4.71.1712.3 X-MimeOLE: Produced By Microsoft MimeOLE V4.71.1712.3 I dont know if this has been discussed here before, but I'm currently going through the "painful" process of getting my Yaroze system repaired. Not long after I got it, the left controller itself developed a problem whereby it wouldnt go left. It was a fault with the controller itself, the Yaroze PSX worked fine. I went through the correct procedure to get it returned, by filling out the form etc, but the INSISTED that they have the ENTIRE unit back!!! They promised it would be back within 48hours. It was due to be picked up on the Monday but wasnt until Thursday, and now a WEEK LATER, it STILL IS NOT BACK!!! What kind of service is this? I am SERIOUSLY considering returning the whole unit for a full refund. Has anyone else had any kind of problem or know of where I can complain further? I'm not letting this pass without them knowing how hacked off I am (not that I guess it'll make much difference). Graham