Path: chuka.playstation.co.uk!news
From: Alex Herbert <aherbert@ndirect.co.uk>
Newsgroups: scee.yaroze.freetalk.english
Subject: Re: Sony's repair policy
Date: Fri, 12 Jun 1998 19:52:53 +0000
Organization: PlayStation Net Yaroze (SCEE)
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To: Graham <nospam@com>



Graham wrote:

> I dont know if this has been discussed here before, but I'm
> currently going through the "painful" process of getting my
> Yaroze system repaired.
>
> Not long after I got it, the left controller itself developed a
> problem whereby it wouldnt go left.  It was a fault with
> the controller itself, the Yaroze PSX worked fine.
>
> I went through the correct procedure to get it returned, by
> filling out the form etc, but the INSISTED that they have
> the ENTIRE unit back!!!
>
> They promised it would be back within 48hours.  It was due
> to be picked up on the Monday but wasnt until Thursday, and
> now a WEEK LATER, it STILL IS NOT BACK!!!
>
> What kind of service is this?  I am SERIOUSLY considering
> returning the whole unit for a full refund.
>
> Has anyone else had any kind of problem or know of where I
> can complain further?  I'm not letting this pass without them
> knowing how hacked off I am (not that I guess it'll make much
> difference).
>
> Graham


I had a problem with my Grey PSX, and Sony sent a courier round with a
new (well, re-conditioned) PSX, who also took away my dead one.  In this
case they replaced the whole lot, and not just the faulty part.  I guess
this is a Sony policy.  But if Sony promise 48hrs and it's now been over
a week, then I'd get on the phone and hound them until you get it back -
and working!
IMHO you'll probably have a harder time getting a refund then you will
getting a new machine.  And surely you don't want to give up your Yaroze
for good?  I love the Yaroze so much, I'm thinking about buying the
company! :)

Herbs